Saturday, 11 July 2015

At £10.52 is this the most expensive bottle of mineral water ever?

Internet Shopping's great, isn't it? The convenience. Being able to browse in your own home, at your own leisure.

It is great, until things go wrong and the retailer you're dealing with are Amazon.

I ordered 24x 50cl of Vittel mineral water from
The price was £10.52.

Today, I received "my order." A box with ONE tiny 50cl bottle. Yep, one, not the 24 I ordered that I was meant to be receiving, but one single, solitary, lonely bottle.

I contacted Amazon on live chat. I expected to get a profuse apology. Instead, I was told "oh, that item is no longer available," although I'd ordered it. There was no offer of a refund.

Then I was told "oh, you only ordered one bottle," probably because the customer service woman was too lazy to check my full order showing a quantity of one in this case meant 24 bottles and not one.

How I felt when Amazon messed up my order

I tried to leave a review. It was polite and factual. Amazon rejected it. Maybe because it pointed out that I'd been charged £10.52 for one tiny bottle of water.

Finally, I did get my refund, but that's not the point. Amazon made the mistake, yet I'm the one who had to waste some of my Saturday trying to fix it (most of that time I spent getting more and more stressed out).

So, that's my story of the most expensive bottle of water on Amazon.

Here's a screen grab of the chat with the ever helpful Amazon

I'd love to hear you're messed around by Amazon stories.
Come on, share your misery.

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