The power of Twitter

If you’re one of these people who underestimated the power of sites like Twitter (like I did), here’s a tale that might make you change your mind.

I changed my existing BT Broadband package to another one. I’d got a better deal than what I’d been paying before (I was paying more than anyone else I knew for my package) and was pretty pleased about it.  Then I got a letter from BT saying that as I had cancelled my contract ‘early’ they were hitting me with a whopping £100 charge.

I was angry about this for a number of reasons –

1. As far as I was concerned, my contract was already up. BT had not told me any different when I changed my broadband package.
2. I had NOT been warned about any charged before I switched. Customers should always be made aware of charges BEFORE they change not after.
3. It wasn’t like I was changing from BT to another supplier.

I was so incensed about what had happened, I emailed BT and then tweeted about it.

Two hours later I got an email saying they had seen my tweet and the charge had been made in error and they would refund me.

I also tweeted about an Amazon order that had failed to arrive and was a week late. Initially, Amazon had told me that I needed to wait another week before I would qualify for a refund. After they responded to my tweet I got a refund within hours.

The thing I have learned from all this is when you feel you are treated unfairly by a company by all means gets angry about it. Scream, shout and then when your anger calms down, tweet about it. You may be pleasantly surprised by the results. I know I am.

P.S. If you want to follow me on Twitter my user name is @jenthom72

BT Broadband Bollocks

Last night about 9pm, my BT Broadband went off and wouldn’t work.  This isn’t the first time this has happened and no doubt it will not be the last. 

I consulted the useless guide (sorry, I meant user guide) and it basically said ‘you’re stuffed.’  I checked up the service status and it said there was a problem with the service in the North of England, Scotland (where I live), but hey you will love this one (I loved it so much, I flung down the phone in a rage and shouted words my mum told me never to say) if I needed help with my broadband I could go to the BT website.  Wonderful, how do I do that when I can’t get on the Internet!

P.S. I am writing this offline in the hope that eventually BT broadband will deign to give me what I pay for.